Vicart Return Policy

Defective or Damaged Products

If an item you purchased is defective, damaged, or spoiled upon receipt, you are entitled to a full refund.

• Returns must be made using the same method as the original order:
• In-store pickup orders must be returned in person.
• Delivered orders will be handled through our delivery return service.

Non-Defective Product Returns

If the product is not defective but you wish to return it (e.g., due to a change of mind), we are happy to accept it under the following conditions:

• The item must be in its original condition, unopened, and unused, as it was received.
• Returns must be made using the same delivery or pickup method as the original order.
• Please note: delivery charges are non-refundable for non-defective returns.

Frozen and Perishable Items

Due to health and safety regulations, frozen and perishable items are non-returnable unless they are received in a damaged or spoiled condition at the time of delivery or pickup.

• If you believe a frozen item was compromised, please contact us within 24 hours of receipt with proof (e.g., photo evidence).
• We reserve the right to reject claims made beyond the specified timeframe or in the absence of appropriate documentation.

Return Window

All return requests must be made within 7 days of receiving your order.